Customer Service
Patient Advocates
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your concerns and rights as a patient. We work directly with all departments and can address your questions, problems or special needs. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact us.
No Patient Advocates listed.
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
Additional Contacts
All Service Lines and Departments have a Customer Service Representative to assist you with concerns or questions specific to their particular area. Resolving issues at the direct point of contact is our goal. A Point of Contact Photo and contact information is posted in each Service/Department/Clinic Area.
For a listing of additional contacts, please visit our phone directory.
Charlie Norwood has three patient advocates to serve Veterans. They are: Daphne Freeman and Shereen Hughes (Uptown Division, 706-733-0188 ext. 6899/6156), and Marilynn Jones (Downtown Division, ext. 3963/2229)
Post Discharge Calls
Post discharge calls are made to all patients within 48 hours of discharge. These calls help us to ensure that you are doing well after your hospitalization and also give us the opportunity to receive feedback on our services. These calls provide us with real time information, allowing us the opportunity to review our customer service and medical center processes.
SHEP (Survey of Healthcare Experiences of Patients)
After your visit or hospitalization you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at the Charlie Norwood VA Medical Center. Please take the time to complete this survey. Your feedback is important to us. We would like to be rated at the exceptional level (a 9 or 10), however, if that is not possible, please let us know by contacting one of our patient advocates.
