Charlie Norwood VA Medical Center
Statement about Beneficiary Travel Backlog of Claims
August 3, 2017
AUGUSTA, Ga. -- Due to staffing and other process issues, the Charlie Norwood VA Medical Center is experiencing a heavy backlog of beneficiary travel claims that are taking longer to process than expected. VA Augusta plans to have all backlogged vouchers resolved and paid by Aug. 31. After Aug. 31, vouchers will be paid within a planned 10-15 day timespan for electronic funds transfer. We regret any inconvenience this may have caused our Veterans, and appreciate their patience as we work to improve this process.