Statement about Beneficiary Travel Backlog of Claims - Charlie Norwood VA Medical Center
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Charlie Norwood VA Medical Center

 

Statement about Beneficiary Travel Backlog of Claims

August 3, 2017

AUGUSTA, Ga. -- Due to staffing and other process issues, the Charlie Norwood VA Medical Center is experiencing a heavy backlog of beneficiary travel claims that are taking longer to process than expected. VA Augusta plans to have all backlogged vouchers resolved and paid by Aug. 31. After Aug. 31, vouchers will be paid within a planned 10-15 day timespan for electronic funds transfer.  We regret any inconvenience this may have caused our Veterans, and appreciate their patience as we work to improve this process.