Pharmacy - Charlie Norwood VA Medical Center
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Charlie Norwood VA Medical Center



The Charlie Norwood VAMC Pharmacy processes over 1,500 prescriptions daily. Many of these prescriptions are filled by the Central Mail-Out Pharmacy (CMOP). Our Pharmacy cannot issue medications or supplies prescribed by private physicians. We fill only prescriptions written by Charlie Norwood VAMC and Fee Basis providers. Refill prescriptions may be ordered through the internet, by phone or by mailing in your refill slip to:

Charlie Norwood VAMC
1 Freedom Way (114)
Augusta, GA  30904-6285

Services Offered

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Automated Refill Line

An automated refill line is available for all Charlie Norwood VAMC patients. You must have a touch-tone phone to utilize this service. Please order refills at least 14 days before you will run out of medicine.

  1. Dial 1-800-828-8668 and listen to instructions.
  2. Enter your entire Social Security Number followed by the # sign.
  3. Press 2 for Pharmacy Options and wait for an answer.
  4. Press 1 to begin the refill process and wait for an answer
    (Press 2 to check on the status of a refill)
  5. Enter the 7 numbers after RX# on your medication label followed by the # sign. 
    Do NOT enter any letter that may follow your RX#.
  6. To refill additional prescriptions, press 1 and repeat the process.

You will not run out of medicine if you order your refill on the same day that you receive your medicine. 

Prescription Filled on Day of Visit to Medical Center

If your provider orders new medication for you at your visit, you may be able to pick up this new medication that same day. Please follow this procedure to reduce your waiting time:

  1. Check with your provider to see if the medication will be mailed or available for pick-up.
  2. Go to the Outpatient Pharmacy and take a number from the kiosk.
  3. When your number is called, speak to the Pharmacist who will counsel you on the proper use of your medication and possible side effects.
  4. Wait for your name to appear on the monitor, informing you that your medication is ready.
  5. Present your VA identification card at the Pharmacy Pick-up Window and sign the pick-up pad to receive your medication.

New Prescriptions

A new prescription voids any previous prescription written for the same drug. If the pharmacy is out of the medication or supply ordered by your physician, the request will be put on hold and the medication or supply will be mailed to you as soon as it arrives.

Prescription Co-Payments

Some patients may be responsible for a co-payment for discharge and outpatient medication. The determination for payment will be based upon your current established eligibility and service connection.

Pharmacy Hours

Downtown Outpatient Pharmacy - Monday-Friday from 8:30am to 5:00pm

Uptown Outpatient Pharmacy - Monday-Friday from 8:30am-5:00pm

Pharmacy Administration Office - Monday-Friday from 8:00am-4:30pm

Inpatient Pharmacy - (hospitalized Veterans only) Open 24 hours a day, 7 days a week

VA Formulary

The VA pharmacy does not stock all medications. The VA has a list of medications (also known as a formulary) that meets the needs of our Veterans. This list is often updated and new drugs are added while some are removed. Physicians may go to the PBM Website to see what medications are on the VA Formulary.

Contact Info


  • Outpatient Pharmacy

Contact Number(s)

  • 800-836-5561

Hours of Operation

  • Downtown Mon-Fri 8:30am-5:00pm
    Uptown Mon-Fri 8:30am-5:00pm