Charlie Norwood VA Medical Center

Moving Forward Together: Safe Care is Our Mission

VA Augusta has gradually started to expand health care services that were put on hold due to the coronavirus. As always, the safety of our patients and employees is our top priority.

If you are experiencing a medical emergency dial 911

Operational Status:

• Uptown Division:
• Primary Care, Mental Health, Audiology & Speech Pathology, Dental – Contact your PACT Team or Mental Health Provider - Capacity is limited – Please call your clinic - virtual appointments remain available.
• Downtown Division: Some Specialty Care, Rehabilitation Medicine, Spinal Cord Injury Outpatient, Audiology & Speech Pathology – Capacity is limited – Please call your clinic – virtual appointments remain available.
• Aiken CBOC: Primary Care is seeing patients by appts. June 15, 2020.
  • Mental Health, and Audiology open July 1, 2020 by appts only.
  • Open July 1 with normal services – by Appointment only
• Athens CBOC: Primary Care is seeing patients by appts. June 15, 2020.
  • Mental Health, and Audiology open July 1, 2020 by appts only.
  • Open July 1 with normal services – by Appointment only
• Statesboro CBOC:  Currently closed with anticipation of Aug 1 opening by appt only.

VISITATION RESTRICTIONS

• Visitors are not permitted at any Charlie Norwood VA Medical Center Campus or Community Based Outreach Clinic (CBOC). Clinical staff may grant exceptions for one caregiver, transportation provider or family member of Veterans who are gravely ill.

VETERAN OUTPATIENTS

• We continue to offer telehealth, wellness checks and phone consults as much as possible.
• We have begun to prioritize face-to-face appointments based on clinical need at some clinics.
• If your appointment was deferred, you won’t have to call us to reschedule — we’ll call you.
• We ask you not to bring family/guardians to appointments to limit exposure.
• You should arrive 15 minutes prior to your scheduled appointment time for screening and clearance.
• Some surgeries or procedures may require a COVID test within 48 hours of your appointment. Your care team will work with you to arrange this

Reminder: Veterans can sign in to www.myhealth.va.gov  anytime to send a non-urgent, secure message to your care team. Do not use secure messaging for urgent communication; staff may not be able to respond immediately.

• VA has temporarily disabled online direct scheduling for making appointments, but you can still go online to request, view and cancel appointments. To learn more about the temporary changes to online, direct self-scheduling, please visit

https://www.va.gov/health-care/schedule-view-va-appointments/

NO ADMITTANCE

• No one under the age of 18 will be admitted to any of our facilities for any reason.
• Patients with confirmed or suspected COVID-19 may not receive visitors under any circumstances.

ALL ENTRANTS SHOULD KNOW THAT WE:

• Screen all patients, visitors, support persons, and employees at entrances.
• Require everyone in our facilities to wear face masks when in 6 feet of another person.

Bring your own or we will provide one. Please see CDC’s recommendations for cloth face masks. We will make an exception only for Veterans who have a documented medical condition that prevents them from wearing a mask. Other entrants who do not agree to wear a mask will not be admitted to our facilities.