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Charlie Norwood VA Medical Center


The Charlie Norwood VA Medical Center’s main campuses and Community Based Outpatient Clinics located in Athens, Statesboro, and Aiken are open with limited in-person services. Virtual services of care are active, as well. More Details


COVID-19 vaccines: To get the latest updates and sign up to stay informed about COVID-19 vaccines, visit our vaccine information page.

For VA-specific information: Read our coronavirus FAQs and public health response, or use our coronavirus chatbot.

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory. Please contact us first before going to any of our locations. For some needs, you may be able to get care at home by phone or video.

For the latest coronavirus information: Visit the CDC website.

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Welcome to the Charlie Norwood VA Medical Center


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Patient Advocate

Patient Advocate

The Patient Advocate program seeks to focus on your concerns and rights as a patient

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Moving Forward Together: Safe Care is Our Mission

VA Augusta has gradually started to expand health care services that were put on hold due to the coronavirus. As always, the safety of our patients and employees is our top priority.

If you are experiencing a medical emergency dial 911

Operational Status:

  • Uptown Division:
  • Primary Care, Mental Health, Audiology & Speech Pathology, Dental – Contact your PACT Team or Mental Health Provider - Capacity is limited – Please call your clinic - virtual appointments remain available.
  • Downtown Division: Some Specialty Care, Rehabilitation Medicine, Spinal Cord Injury Outpatient, Audiology & Speech Pathology – Capacity is limited – Please call your clinic – virtual appointments remain available.
  • Aiken CBOC: Primary Care is seeing patients by appts. June 15, 2020.
    • Mental Health, and Audiology open July 1, 2020 by appts only.
    • Open July 1 with normal services – by Appointment only
  • Athens CBOC: Primary Care is seeing patients by appts. June 15, 2020.
    • Mental Health, and Audiology open July 1, 2020 by appts only.
    • Open July 1 with normal services – by Appointment only
  • Statesboro CBOC:  Currently closed with anticipation of Aug 1 opening by appt only.


  • Visitors are not permitted at any Charlie Norwood VA Medical Center Campus or Community Based Outreach Clinic (CBOC). Clinical staff may grant exceptions for one caregiver, transportation provider or family member of Veterans who are gravely ill.


  • We continue to offer telehealth, wellness checks and phone consults as much as possible.
  • We have begun to prioritize face-to-face appointments based on clinical need at some clinics.
  • If your appointment was deferred, you won’t have to call us to reschedule — we’ll call you.
  • We ask you not to bring family/guardians to appointments to limit exposure.
  • You should arrive 15 minutes prior to your scheduled appointment time for screening and clearance.
  • Some surgeries or procedures may require a COVID test within 48 hours of your appointment. Your care team will work with you to arrange this

Reminder: Veterans can sign in to  anytime to send a non-urgent, secure message to your care team. Do not use secure messaging for urgent communication; staff may not be able to respond immediately.

  • VA has temporarily disabled online direct scheduling for making appointments, but you can still go online to request, view and cancel appointments. To learn more about the temporary changes to online, direct self-scheduling, please visit


  • No one under the age of 18 will be admitted to any of our facilities for any reason.
  • Patients with confirmed or suspected COVID-19 may not receive visitors under any circumstances.


  • Screen all patients, visitors, support persons, and employees at entrances.
  • Require everyone in our facilities to wear face masks when in 6 feet of another person.

Bring your own or we will provide one. Please see CDC’s recommendations for cloth face masks. We will make an exception only for Veterans who have a documented medical condition that prevents them from wearing a mask. Other entrants who do not agree to wear a mask will not be admitted to our facilities.

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Augusta VA Medical Center - Downtown

950 15th Street
Augusta, GA 30901-2608

Augusta VA Medical Center - Uptown

1 Freedom Way
Augusta, GA 30904-6258

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Telephone Care:

  • 706-733-0188
    For more information on other areas to reach us, visit our 'contacts' page
  • More toll-free numbers